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Subscription Terms & Conditions
Last Updated: October 21, 2025
IMPORTANT: By subscribing to any Dupple service, you acknowledge that you have read, understood, and agree to be bound by these Subscription Terms & Conditions. Your payment constitutes acceptance of these terms.
1. Agreement to Terms
These Subscription Terms and Conditions ("Terms") govern your purchase and use of subscription services offered by Dupple ("we," "us," or "our"). By completing a purchase, you agree to these Terms in full.
2. Subscription Plans
We offer various subscription plans including monthly, yearly, and lifetime access options. Some plans may include free trial periods. The specific pricing, billing frequency, and features of each plan are displayed on our checkout page at the time of purchase.
Current prices and plan details are subject to change. The price you see at checkout is the price you will be charged. Any promotional pricing or trial periods will be clearly indicated during the checkout process.
3. Billing and Payment
3.1 Automatic Renewal
ALL SUBSCRIPTIONS RENEW AUTOMATICALLY. Your payment method will be charged automatically at the end of each billing cycle (monthly or yearly) until you cancel your subscription.
3.2 Payment Authorization
By providing payment information, you authorize us to:
- Charge your payment method for the initial subscription fee
- Charge your payment method automatically for each renewal period
- Update your payment information through your payment provider
- Charge any applicable taxes or fees
3.3 Price Changes
We reserve the right to change our subscription prices. You will be notified at least 30 days in advance of any price changes. Continued use of the service after the price change constitutes acceptance of the new price.
3.4 Payment Methods
We accept credit cards, debit cards, PayPal, and other payment methods as displayed at checkout. You are responsible for ensuring your payment method remains valid.
4. Free Trial Terms
4.1 Trial Period
For subscriptions with a free trial:
- The trial period duration is specified at checkout (typically 7-14 days)
- You must provide valid payment information to start the trial
- You will NOT be charged during the trial period
- You have full access to all subscription features during the trial
4.2 Trial to Paid Conversion
CRITICAL: If you do not cancel before the end of your free trial, your payment method will be automatically charged the full subscription price as displayed at checkout. This charge occurs automatically at the end of the trial period.
4.3 Trial Limitations
- Free trials are limited to one per customer
- We reserve the right to deny free trial access at our discretion
- Abuse of free trial offers may result in account termination
5. Cancellation Policy
5.1 How to Cancel
You may cancel your subscription at any time through:
- Your account dashboard at account.dupple.com
- Contacting our support team at support@dupple.com
5.2 Cancellation Timing
To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your renewal date.
5.3 Effect of Cancellation
- Your subscription will remain active until the end of your current billing period
- You will retain access to all features until the end of the paid period
- No partial refunds are provided for unused time in your billing period
- After cancellation, your access will automatically end at the conclusion of your paid period
6. Refund Policy
6.1 General Policy
ALL SALES ARE FINAL. We do not offer refunds except as required by law or at our sole discretion.
6.2 Exceptions
Refunds may be considered only in the following circumstances:
- Technical Issues: If you are unable to access the service due to technical problems on our end that we cannot resolve within 7 days
- Billing Errors: If you were charged incorrectly due to an error on our part
- Accidental Purchase: Within 48 hours of purchase, if you have not accessed any content
6.3 No Refunds For:
- Change of mind after purchase
- Failure to cancel before automatic renewal
- Unused portion of subscription period
- Dissatisfaction with content (use the free trial to evaluate)
- Account termination due to violation of Terms of Service
7. Promotional Codes and Discounts
7.1 Promo Code Terms
When using promotional codes:
- Codes are valid only for specified products and periods
- Codes cannot be combined with other offers unless explicitly stated
- We reserve the right to cancel codes at any time
- Misuse of promotional codes may result in account termination
7.2 Discount Duration
Important: Most promotional discounts apply only to the first billing cycle unless otherwise stated. After the promotional period ends, you will be charged the regular subscription price.
8. Chargebacks and Disputes
8.1 Contact Us First
BEFORE initiating a chargeback or payment dispute, you MUST contact us at support@dupple.com. Most billing issues can be resolved quickly through direct communication.
8.2 Chargeback Consequences
If you file a chargeback or payment dispute:
- Your account will be immediately suspended
- We will provide evidence of your acceptance of these Terms to your payment provider
- We will provide evidence of service delivery (access logs, content delivery, etc.)
- If the chargeback is found to be unjustified, your account will be permanently terminated
- You may be held liable for chargeback fees and legal costs
8.3 Evidence We Provide
In the event of a dispute, we maintain and will provide:
- IP address and timestamp of your subscription purchase
- Record of your agreement to these Terms
- Access logs showing service usage
- Email confirmations sent to you
- Records of any customer service interactions
9. Account Termination
9.1 Termination by Us
We reserve the right to terminate your account and subscription immediately if you:
- Violate these Terms or our Terms of Service
- Engage in fraudulent activity
- Share your account credentials with others
- Abuse or exploit the service
- File unjustified chargebacks
9.2 No Refund Upon Termination
If we terminate your account for violation of these Terms, you will not receive a refund for any unused portion of your subscription.
10. Service Availability
10.1 Service Guarantee
While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. We are not liable for:
- Temporary service interruptions for maintenance
- Outages due to circumstances beyond our control
- Issues with third-party service providers
- Problems caused by your internet connection or device
10.2 Content Changes
We reserve the right to:
- Modify, update, or remove content at any time
- Change the features included in subscription plans
- Discontinue services with 30 days' notice
11. Data and Privacy
11.1 Data Collection
By subscribing, you consent to our collection and use of:
- Payment information (processed securely by Stripe)
- Email address for account management and communication
- Usage data to improve our services
- IP address and access logs for security purposes
11.2 Privacy Policy
Your use of our services is also governed by our Privacy Policy.
12. Intellectual Property
All content, courses, and materials provided through our subscription services are protected by intellectual property laws. You may not:
- Copy, reproduce, or distribute any content
- Share your account access with others
- Use content for commercial purposes
- Remove copyright or trademark notices
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability is limited to the amount you paid in the last 12 months
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee specific results from using our services
- Content is provided for informational purposes only
14. Acknowledgment of Understanding
BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms in full
- You agree to automatic renewal and billing
- You understand our cancellation and refund policies
- You will contact us before initiating any payment disputes
- Your payment information will be securely stored for automatic billing
- All sales are final unless we determine otherwise
15. Governing Law
These Terms are governed by the laws of France. Any disputes will be resolved in the courts of Paris, France.
16. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the service after changes constitutes acceptance of the modified Terms.
17. Contact Information
For questions about these Terms or your subscription:
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Your Rights: Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws.
Effective Date: These Terms are effective as of the date of your purchase and continue for the duration of your subscription.