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Privacy Policy

Last Updated: October 21, 2025

At Dupple ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Email address, name, password
• Payment Information: Credit card details, billing address (processed securely by Stripe)
• Profile Information: Any additional information you choose to provide
• Communications: Messages you send to our support team

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: Pages visited, features used, time spent on our platform
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, referring URLs
• Cookies: See our Cookie Policy below

1.3 Information from Third Parties

We may receive information from:

• Payment Processors: Stripe provides transaction confirmation and fraud prevention data
• Analytics Providers: Usage statistics and performance data

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver the content and features you've subscribed to
• Process Payments: Handle transactions and billing
• Send Communications: Service updates, newsletters, promotional offers
• Improve Services: Analyze usage patterns and optimize user experience
• Customer Support: Respond to your requests and resolve issues
• Security: Detect fraud, prevent abuse, and protect our systems
• Legal Compliance: Meet regulatory requirements and enforce our terms

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third-party service providers:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Email Services: For sending newsletters and notifications
• Analytics Tools: To understand how our service is used
• Hosting Providers: To store data and deliver content

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of Dupple, our users, or others
• Respond to payment disputes or chargebacks

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to:

• Provide you with services while your account is active
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

After you cancel your account, we may retain certain information for:

• Legal and accounting purposes: Up to 7 years
• Fraud prevention: Up to 5 years
• Analytics (anonymized): Indefinitely

5. Your Rights and Choices

5.1 Access and Update

You can access and update your account information through your account dashboard at account.dupple.com.

5.2 Email Communications

You can unsubscribe from marketing emails by:

• Clicking the "unsubscribe" link in any email
• Updating your email preferences in your account settings

Note: You cannot opt out of service-related emails (e.g., payment confirmations, account notifications).

5.3 Data Portability

You can request a copy of your data by contacting us at privacy@dupple.com.

5.4 Account Deletion

To delete your account and associated data:

• Cancel your subscription first
• Contact support@dupple.com to request account deletion
• Note: Some data may be retained for legal compliance

5.5 European Users (GDPR)

If you are in the European Economic Area, you have additional rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Object: Object to certain processing activities
• Right to Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@dupple.com.

6. Cookies and Tracking Technologies

6.1 What We Use

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality (login, payment processing)
• Analytics Cookies: Understand how you use our service
• Preference Cookies: Remember your settings and preferences

6.2 Your Choices

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All payment data is encrypted using SSL/TLS
• Secure Storage: Data is stored on secure servers with access controls
• Payment Processing: We use Stripe (PCI-DSS compliant) and never store full credit card details
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and updates

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@dupple.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

We ensure that such transfers comply with applicable laws through:

• Standard contractual clauses approved by the European Commission
• Privacy Shield frameworks (where applicable)
• Other appropriate safeguards

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights:

11.1 Right to Know

You can request information about:

• Categories of personal information we collect
• Sources of that information
• Business purposes for collecting it
• Third parties with whom we share it

11.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out

You can opt out of the "sale" of your personal information. Note: We do not sell personal information as typically defined.

11.4 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, email privacy@dupple.com with "CCPA Request" in the subject line.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of material changes via:

• Email notification
• Notice on our website
• In-app notification

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

• Email: privacy@dupple.com
• Support: support@dupple.com
• Website: dupple.com

14. Data Protection Officer

For data protection inquiries, you can reach our Data Protection Officer at:

• Email: dpo@dupple.com

15. Supervisory Authority

If you are in the European Economic Area and have concerns about our data processing, you have the right to lodge a complaint with your local supervisory authority.